The room is the
unit of analysis.
FrontDesk catches the patterns your PMS, work-order tool, and shift logs miss — across every room, every shift, every complaint.
Hotels run on data. None of it is in one place.
- Sees
- this guest's complaints
- Misses
- the room's pattern
- Sees
- what was fixed
- Misses
- whether the underlying issue actually went away
- Sees
- today's events
- Misses
- yesterday's, last week's, last month's
Three modules. One data layer.
Duty Log
Structured shift records, every entry linked to a room. Day/Night separation. Auto-routing to departments.
Room Intelligence Heatmap
Push / Caution / Avoid classification recomputed every night. Recurring issue detection. PDF export per room.
Jarvis (chat-native)
Log incidents from Telegram, Microsoft Teams, or WhatsApp. No app to learn.
The room as the unit of analysis.
Every other platform models the world as tickets and work orders. A complaint closes. A job ticks done. The pattern dissolves into the next shift.
FrontDesk models the world as rooms over time. Each room carries its own history — every incident, every guest comment, every fix attempt — recomputed nightly into a single status.
That's why we can show “R1102 — 4 odour complaints in 21 days”. HotSOS can't. Optii can't. Excel definitely can't.
- · Mar 14 — guest reported musty smell
- · Mar 22 — same guest, repeat
- · Mar 29 — different guest, same issue
- · Apr 03 — flagged for HVAC inspection
Where FrontDesk fits.
| Tool | Room-centric pattern view | Recurring detection | Chat-native log | Mid-market price | Days to deploy |
|---|---|---|---|---|---|
| FrontDesk | ✓ | ✓ | ✓ | ✓ | ✓ |
| HotSOS / Knowcross | ✗ | ◐ | ✗ | ✗ | ◐ |
| Optii | ✗ | ◐ | ✗ | ✗ | ◐ |
| ALICE | ✗ | ✗ | ✗ | ✗ | ◐ |
| Quore | ✗ | ◐ | ✗ | ◐ | ◐ |
| Mews ops add-ons | ✗ | ✗ | ✗ | ◐ | ✓ |
| Excel + WhatsApp | ✗ | ✗ | ◐ | ✓ | ✓ |
Comparison based on publicly available product documentation. Not exhaustive.
What changes.
Stitching it together
- 6am: Pieces overnight events together from emails, chats, work-order log
- 7am: Reads yesterday's handover, no quick view of repeat issues
- 11am: Walk-in complaint, opens PMS / HotSOS / Excel — still no pattern view
- 3pm: Calls IT about a TV. Same room? Same fault? Nobody knows
- 6pm: Writes handover from three systems. Misses two open follow-ups
One layer, one click
- 6am: Opens daily handover email — Groq-summarised, 3-bullet executive headline
- 7am: Skims 5 follow-ups carried forward, each tagged to a room
- 11am: Clicks room → 12 incidents in 90 days, including the same complaint twice
- 3pm: Auto-routing already pinged IT. Fixed and logged via Jarvis chat
- 6pm: Clicks "Generate handover now" — done
One number per month per property.
- Duty Log
- Room Heatmap
- Up to 50 rooms
- Email handover
- Everything in Starter
- Jarvis chat (Telegram/Teams/WhatsApp)
- Recurring detection
- PDF room reports
- Auto-routing
- Everything in Pro
- Group dashboards
- SSO + audit log
- Priority support
Built for hotel IT.
Information Security Pack available on request — covers controls, retention, sub-processors, incident response.
The hotel runs on what nobody writes down.
FrontDesk writes it down — and shows you the pattern.